FAQs

We typically order from CUSTOM Plastic Card Company. Who is Print Mascot?

PrintMascot.com is a division of CUSTOM Plastic Card Co. and the only website dedicated exclusively to printing plastic cards, magnets, and decals for schools. Click here to learn more about Print Mascot

Can I receive a sample kit by mail?

Absolutely. Click here to request your FREE sample kit

How long will it take to print my plastic cards, decals, and/or magnets?

Turnaround times vary from product to product but most plastic cards and decals are produced in 10 - 15 business days after proof approval. Indoor Magnets & Car Magnets are produced in 5 - 7 business days. In a rush? Let us know and we’ll do our best to accommodate you.

Do you really offer FREE design services?

Yes! Free design services are provided on every order over $250. Simply send us your logo along with the details you’d like to include and we’ll take care of the rest. Click here to get started with FREE design services

How do I supply my own artwork?

Artwork may be submitted via email, website, transfer services such as WeTransfer, or Dropbox. We prefer vector artwork or @ 300 dpi in .pdf, .tif, .eps, or .ai format. (.psd, .indd, and .jpg also accepted). Click here to learn more about file setup

Can each plastic card contain unique numbering or name personalization?

Yes! We can personalize your plastic cards using variable data. Click here to learn more about personalization & variable data

Can I place a large order of plastic cards but have them personalized as they are needed?

Yes! We offer the ability to order shells that can be personalized on-demand. Click here to request pricing on our inventoried shell program and fulfillment services

Do you offer fulfillment services?

Yes! Distributing your alumni membership cards, sports passes, parking passes, school spirit magnets, and more can be a job in itself. No matter how big or small the job - we can develop a fulfillment program to fit your school’s needs. Click here to learn more about Print Mascot’s fulfillment services

What is your return / cancellation policy?

You are able to cancel your order at any time prior to proof approval. If your order is cancelled after design services have been provided, a fee will be deducted from your refund to cover any time incurred. Every order is custom and cannot be cancelled once it is in production. We guarantee our products will be delivered free from defects. If for some reason you are unhappy with your order, just notify us in writing within 30 days and we will reprint it for free.

Can you do an exact color match?

Most of our printing is done using CMYK offset, or high quality CMYK digital printing. Due to the variation of inks and materials used, exact color matching cannot be guaranteed and colors may vary slightly from shipment to shipment. Ink shades may also vary when printed on colored plastic. PMS inks provide more accurate color matching and are available on select products. Please notify us if color matching is critical and we will do our best to accommodate.

QUESTIONS? Click here to contact us.